Frequently Asked Questions

Check-in time is at 4:00 p.m., and check-out time is at 11:00 a.m. The front desk operates daily from 8 a.m. to 10 p.m.

At check-in, an authorization will be placed on your credit card equal to your guest room rate plus tax. It's advised to use credit cards rather than debit cards to avoid potential lengthy holds on funds.

Sure, here's a breakdown:

• For Rates: Best Available Rate (BAR), Friends of Red Jacket (FRIEND), AAA (AAA), Breakfast Package (BREAK, BFAST), Park & Save (PARK), Santa Saver (SANTA), Teacher Appreciation (TEACHER) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 10 days’ notice. If canceled after 3:00 pm EST, 10 days prior to arrival, your 1st-night deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Book Direct Offer (BKDO) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 7 days’ notice. If canceled after 3:00 pm EST, 7 days prior to arrival, your 1st-night deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Stay Longer (STAY) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee if provided more than 14 days’ notice. If canceled after 3:00 pm EST, 14 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: New Year's Promotion (NEWYEAR) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less the first-night stay, if provided more than 14 days’ notice. If canceled after 3:00 pm EST, 14 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Return Guests Offer the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 30 days’ notice. If canceled after 3:00 pm EST, 30 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Advance Purchase the following cancellation and deposit policy applies: Reservation is non-refundable. No cancellations or modifications are allowed. 100% of stay due at time of booking.

• For Rates: Cyber Monday (CYBER) the following cancellation and deposit policy applies: At the time of booking, a 50% deposit is required, which is nonrefundable. As a one-time courtesy, changes to reservations are allowed if requested at least 30 days before the original arrival date, and the new stay dates must fall within the 2024 season.

For the Layaway Getaway rate, cancellations must be made 30 days prior for a full refund, minus a $25 admin fee. The payment plan involves four equal payments at different intervals before arrival.

Yes, early departures or mid-stay cancellations may result in a fee.

Parking is limited, with fees varying based on the season and number of vehicles. Contact the resort for arrangements related to oversized vehicles.

Red Jacket Resorts charges a resort fee equal to 10% of the room rate plus tax. This fee includes: private beach access, beach chairs and umbrellas, beach/pool towels, resort activities such as use of board games, access to bicycles, and canoes, beach swings, lawn games including corn hole, fitness equipment, and unlimited local and long-distance calls. Special summer activities (end of June - beginning of September) include supervised Kids Club, beach yoga, live entertainment, popsicle happy hour, movie nights on the lawn, fishing derby, marine science classes, and much more. Check our Calendar of Events for details.

Yes, options include handicap-accessible bathrooms, suites, kitchens, and reserved parking.

Green Harbor Resort offers free wireless Internet that covers 100% of the main property.

Additional fees apply for cots and cribs. Dogs are allowed in select rooms with prior arrangements and costs. Drone use is strictly prohibited due to its proximity to the Barnstable Municipal Airport.

Yes, guests of Green Harbor Resort can use facilities and amenities at any Red Jacket sister resort during their stay.

We are committed to providing all our guests with a healthy and enjoyable environment. In line with this commitment, smoking is not permitted anywhere on our resorts' premises, including all rooms, cottages, family homes, and public areas. If you need a designated smoking area, please don't hesitate to ask the front desk for nearby locations where smoking is permitted.