Green Harbor Resort Frequently Asked Questions

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Red Jacket Resorts does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

Check-in time is at 4:00 p.m., and check-out time is at 11:00 a.m. The front desk operates daily from 8 a.m. to 10 p.m.

At check-in, an authorization will be placed on your credit card equal to your guest room rate plus tax. It's advised to use credit cards rather than debit cards to avoid potential lengthy holds on funds.

Sure, here's a breakdown:

• Unless noted below our hotel cancellation policy is 10 days. If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 10 days’ notice. If cancelled after 3pm EST, 10 days prior to arrival, your 1st night deposit is non-refundable, and the deposit will be forfeited. 

• For Rates: Advance Purchase the following cancellation and deposit policy applies: Reservation is non-refundable. No cancellations or modifications are allowed. 100% of stay due at time of booking. 

• For Rates: Stay Longer (STAY) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee if provided more than 14 days’ notice. If canceled after 3:00 pm EST, 14 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited. 

• For Rates: Return Guests Offer the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 30 days’ notice. If canceled after 3:00 pm EST, 30 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Cyber Monday (CYBER) the following cancellation and deposit policy applies: At the time of booking, a first night deposit is required. If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 30 days’ notice. If canceled after 3:00 pm EST, 30 days prior to arrival, your 1st-night deposit is non-refundable, and the deposit will be forfeited.

• For GROUP: 10 day cancellation is required unless otherwise stated in your contract.

For the Layaway Getaway rate, cancellations must be made 30 days prior for a full refund, minus a $25 admin fee. The payment plan involves four equal payments at different intervals before arrival.

Early departures or mid-stay cancellations might incur an early departure fee. If a reservation is within the cancellation window, any modifications or early departures will incur a change or early departure fee.

Parking is limited, with fees varying based on the season and number of vehicles. Contact the resort for arrangements related to oversized vehicles.

Red Jacket Resorts charges a resort fee equal to 10% of the room rate plus tax. This fee includes: private beach access, beach chairs and umbrellas, beach/pool towels, resort activities such as use of board games, access to bicycles, and canoes, beach swings, lawn games including corn hole, fitness equipment, and unlimited local and long-distance calls. Special summer activities (end of June - beginning of September) including kids activities, beach yoga, live entertainment, popsicle happy hour, movie nights on the lawn, fishing derby, and much more. 

Check our Calendar of Events for details.

Yes, options include handicap-accessible bathrooms, suites, kitchens, and reserved parking.

Green Harbor Resort offers free wireless Internet that covers 100% of the main property.

Additional fees apply for cots and cribs. Dogs are allowed in select rooms with prior arrangements and costs. Drone use is strictly prohibited due to its proximity to the Barnstable Municipal Airport.

Guests of Green Harbor Resort can use facilities and amenities at Red Jacket Beach Resort during their stay.

We are committed to providing all our guests with a healthy and enjoyable environment. In line with this commitment, smoking is not permitted anywhere on our resorts' premises, including all rooms, cottages, family homes, and public areas. If you need a designated smoking area, please don't hesitate to ask the front desk for nearby locations where smoking is permitted.