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Safeguarding Our Guests

Red Jacket Resorts prioritizes the safety, health and well-being of our guests, team members, and partners. We want you to feel safe, comfortable, and confident while staying with us.

Our Commitment to You

COVID-19 is a highly contagious disease that can lead to serious illness and death. Vulnerable populations, including older adults and people of any age who have a significant underlying medical condition, may have a higher risk for severe illness from COVID-19 according to the US Centers for Disease Control and Prevention (CDC). While our hotels and restaurants are taking measures recommended by the public health authorities to mitigate the transmission of the disease and its impact on the people in our area, by visiting any of our Red Jacket Resorts, you voluntarily assume all risks related to exposure to COVID-19.

What are the current travel requirements in Massachusetts?

  • Massachusetts follows the CDC Guidance for domestic travel. You may learn more at CDC.gov

 Do I have to wear a mask?

  • The MA Department of Public Health advises that individuals should wear a mask or face covering when indoors (and not in your own home) if you have a weakened immune system, or if you are at increased risk for severe disease because of your age or an underlying medical condition, or if someone in your household has a weakened immune system, is at increased risk for severe disease or is unvaccinated.

What’s open in North Conway and on Cape Cod?

  • Everything! Hotels, restaurants, shopping, art galleries, museums and the pristine beaches of Cape Cod and glorious mountain trails of New Hampshire are all open for business and excited to welcome you.

If my COVID-19 test comes back positive, will I be able to get a full refund?

  • Please contact our Reservations Department at 1-800-227-3263 for details. 
  • For more information about Massachusetts Isolation and Quarantine Guidance, please visit the MA.gov website.

During Your Stay

We're committed to providing you with peace of mind and relaxation during your stay. As seasoned hospitality and food & beverage professionals, we have taken precautions and preventive measures in line with World Health Organization (WHO) and Centers for Disease Control (CDC) recommendations along with State, Federal and local guidelines to ensure that a clean, safe, healthy environment is provided for our guests and staff.

Please be assured we always adhere to best practices and highest standards to ensure that any and all commonly touched surfaces throughout the hotel are thoroughly washed, cleaned, and sanitized throughout the day. Proper hand-washing is also of paramount importance in the prevention of spreading germs, and we will continue to remind our guests and be vigilant with staff about these basic hygienic principles. As we have changed how we operate in order to be socially responsible, we wanted to share everything we are doing to reassure you it is safe to stay with us.

Hygiene
  • Our employees in all departments have undergone specific Coronavirus training to ensure the highest levels of health and safety, and hygiene procedures.
  • Employees have been trained to wash their hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer every 60 minutes and immediately after any of the following activities: using the restroom, touching the face, cleaning, sweeping, mopping, smoking, eating, drinking, after removing any personal protective equipment, going on break and before or after starting a shift.
  • If an employee is showing symptoms of COVID-19 such as a fever, cough or shortness of breath, they have been advised to NOT come to work.
  • Additional hand sanitizing stations have been placed in common areas throughout the resort as well as in employee back-of-house areas such as time clocks, breakrooms, locker rooms.
Check-in / Check-out
  • To expedite the check-in process, please contact the hotel prior to your arrival to ensure we have all your necessary information such as all guest names occupying the room, mobile phone number and email address.

  • We encourage you to utilize mobile check-in if available and express checkout on your smart TV. Please make sure we have your current email address on file to ensure delivery of your final folio and/or cell number to text you the information.
Cleaning
  • We are spending extra time using sanitizing methods in advance of your arrival and our staff will avoid entering a room that has been cleaned.  
  • Our disinfectant products meet EPA criteria for use against SARS-CoV-2, the virus that causes COVID-19.
  • We have added additional cleaning staff to increase the frequency of deep cleaning and disinfecting surfaces of public touch points throughout the day including but not limited to elevator buttons, door knobs, handles, faucets, hand rails, pool chairs, trash-receptacle touch points, key pads, luggage carts, stairwells, fitness center, counters, dining surfaces and seating areas.
  • All checkout rooms are sanitized following strict industry cleaning procedures with particular attention paid to disinfecting door handles, hard surface furniture, tables, nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles. Once we leave a room that has been cleaned, we know it is sterile. If you require your room to be serviced during your stay, please let us know at least 4 hours in advance and we will service it for you.
  • All laundry will be washed using the warmest appropriate water setting as recommended by the CDC.
  • Meeting Spaces are cleaned and disinfected after every event, the room is cleaned and disinfected.
  • Employees have been trained to sanitize their workstation and any shared tools/equipment before, during and after each shift or anytime the equipment is transferred to another employee. These items include but are not limited to radios, keys, phones, computers, keyboard, mouse, payment terminals, engineering tools, cleaning equipment, time clocks, carts and other items employees directly touch throughout the property.

As we continue to monitor the constantly changing situation surrounding COVID-19 and modify our operation as needed, please check our website for updates. If you have any questions or concerns, please email us at info@redjacketresorts.com. We look forward to welcoming you.