Cape Cod: 1-800-227-3263 or 1-508-760-9220 ♦ North Conway, NH: 1-800-752-2538 or 1-508-760-9240

Resort FAQ's



Resort:
Check In Date:
Nights:
Adults:
Kids:

Check In

Check in after 3:00 p.m., check out by 11:00 a.m. Our front desk is staffed 24 hours per day.

Deposits - Guest Rooms

A deposit for the first night’s stay is required at the time of reservation. Master Card, Visa & American Express accepted. We also honor cash, traveler’s cheques and personal checks. Refunds will be made when cancellation notice is given 10 days prior to arrival, less a $25 service charge. All rates are subject to state and local taxes.

Deposits - Family Suites

In season: 50% deposit. For weekly rentals, a deposit of $1,000 per unit is required. Off season: one night’s charge. All rates are subject to state and local taxes.

Additional Guests

Room rates are based on 1-4 people per room. Each additional person is $20 per night. 
Cots:$20 per day Cribs: $10 per stay for a Portacrib (similar to Pack-n-Play).

Wireless Internet Access

Riviera Beach has its own wireless network and 100 percent of the property is a wireless hotspot.

Accessibility Information

Our private beach may be accessed, if wheelchair allows, via the oceanfront area next to room 160. We offer bars in showers, stool in shower (upon request), raised commode seat, Visual Alarm, TDD and closed-captioned television, at no additional charge. Indoor & outdoor pool decks are wheelchair accessible and ramps are near room entrances. Just let our reservation agents know your requirements.

Parking

During the high season (the end of June through the end of August) parking at the resort is limited. Guests with reservations in a standard guest room, family room or suite are provided one parking space per unit. Guests with reservations in a cottage or longer-term rental are provided with two parking spaces per unit. Arrangements should be made in advance for over-sized vehicles such as boat trailers. For these and other parking-related questions please contact the resort directly at 800-227-3263.

Pets

The resort does not allow pets, but two of our nearby sister properties, Blue Water Resort and Blue Rock Golf Resort, welcome four-footed guests to rooms selected especially for their creature comforts. A nightly fee of $40 (plus tax) applies, with a maximum per room of two dogs, any size. Pet amenities include food and water bowls, bed and blanket, cleanup bags, and a dog treat and welcome letter upon arrival. Sit, stay and find out more.

Use of Other Red Jacket Resorts

As a guest at our resort, you are invited to use the facilities at any other of our nearby sister resorts during your stay.

Smoking

Smoking is not permitted in guest rooms or public interior areas.

Booking Questions? Call us.

Our knowledgeable reservations team is waiting to hear from you. Real, live help is available every day from 8 a.m. – 6 p.m. (and you won’t have to navigate through a thousand menu options to reach us, we promise). If you call after hours please leave a message and we’ll get back to you within 24 hours:

CAPE COD RESORTS: 800-CAPECOD (800-227-3263)
NORTH CONWAY RESORTS: 800-RJACKET (800-752-2538)