Frequently Asked Questions

Check-in time is 4:00 p.m. Check-out is 11:00 a.m. Our front desk is staffed 24 hours a day for late check-ins.

Our front desk is staffed 24/7 to assist with late check-ins.

We place an authorization on your credit card equal to your guest room rate plus tax. We recommend using credit cards over debit cards due to potential fund holds by debit cards.

Yes, guests are not required to pay their account with the credit card used during check-in.

An advance deposit is needed to ensure all reservations. This can be done using major credit cards or a personal check with sufficient mailing time.

Sure, here's a breakdown:

• For Rates: Best Available Rate (BAR), Friends of Red Jacket (FRIEND), AAA (AAA), Breakfast Package (BREAK, BFAST), Park & Save (PARK), Santa Saver (SANTA), Teacher Appreciation (TEACHER) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 10 days’ notice. If canceled after 3:00 pm EST, 10 days prior to arrival, your 1st-night deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Book Direct Offer (BKDO) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 7 days’ notice. If canceled after 3:00 pm EST, 7 days prior to arrival, your 1st-night deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Stay Longer (STAY) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee if provided more than 14 days’ notice. If canceled after 3:00 pm EST, 14 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: New Year's Promotion (NEWYEAR) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less the first-night stay, if provided more than 14 days’ notice. If canceled after 3:00 pm EST, 14 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Return Guests Offer the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 30 days’ notice. If canceled after 3:00 pm EST, 30 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Advance Purchase the following cancellation and deposit policy applies: Reservation is non-refundable. No cancellations or modifications are allowed. 100% of stay due at time of booking.

• For Rates: Cyber Monday (CYBER) the following cancellation and deposit policy applies: At the time of booking, a 50% deposit is required, which is nonrefundable. As a one-time courtesy, changes to reservations are allowed if requested at least 30 days before the original arrival date, and the new stay dates must fall within the 2024 season.

Yes, an early departure or mid-stay cancellation may incur an early departure fee.

Parking is limited and subject to fees, especially during peak seasons. Arrangements for oversized vehicles should be made in advance, and specific fee details can be found by contacting the resort directly.

The 10% of the room rate plus tax nightly resort fee includes a range of amenities and activities, such as private beach access, beach/pool towels, resort-wide wifi, and various seasonal activities.

The 1% destination fee funds promotional activities for Cape Cod as a destination, supporting the growth of attractions and events and other tourism development initiatives.

Yes, Riviera Beach Resort offers several options to enhance guests' stay with disabilities, including specialized equipment and room features.

Cots are available for $25 plus tax per day, and cribs for $20 plus tax per stay.

No, pets are not permitted at Riviera Beach Resort, though other Red Jacket Resorts offer pet-friendly rooms.

Smoking is not permitted in guest rooms or public interior spaces.

Yes, guests are welcome to use the facilities, amenities, and private beaches of sister Red Jacket Resorts during their stay.

To speak directly with a reservation specialist, please call 800-227-3263.

We are committed to providing all our guests with a healthy and enjoyable environment. In line with this commitment, smoking is not permitted anywhere on our resorts' premises, including all rooms, cottages, family homes, and public areas. If you need a designated smoking area, please don't hesitate to ask the front desk for nearby locations where smoking is permitted.