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Red Jacket Mountain View FAQs

Check-in/Check-out

Check-in and check-out times vary by lodging type. 
Check-in for the hotel and townhomes is 3:30 p.m. Check-out is 10:30 a.m.
Check-in for Presidential Homes is 4 p.m. Check-out is 10 a.m.
Staff is available 24 hours for late check-ins. 

Deposits

An advance deposit equal to the first night‘s room rate is required to guarantee all reservations. We accept deposits using major credit cards or, with sufficient time for mailing, a personal check.

Cancellations

For cancellations ten days or more prior to arrival, a $25 processing fee will be retained. For cancellations within ten days of arrival, the full deposit will be retained.

Additional Guests

Cots: $25 plus tax per day
Cribs: $20 plus tax per stay for a portable crib (similar to Pack-n-Play)

WiFi Internet Access

Red Jacket Mountain View Resort has free wireless Internet that covers 100% of the property, including townhouses and Presidential Homes.

Face Mask Usage

Fully vaccinated guests and Red Jacket Resort team members are not required to wear face masks while on our properties. We will continue to respect the personal preferences of each person to do what makes them most comfortable. Unvaccinated guests and team members are still requested to wear masks while on Red Jacket Resorts property.

Dining

We offer multiple options to make it easier for you to enjoy a meal or drinks during your stay. 

Dining information

Kahuna Laguna Indoor Water Park

Slides, tubes, pools, waves, buckets, tree houses, bridges, fountains, and more. There’s so much to do in the water park that you’ll want to try it all! Click below for rates, hours, and more information. Guests may visit the water park after 11:30 a.m. prior to check-in on the day of arrival and may visit the water park prior to 10:30 a.m. on the day of departure.

Visit the water park

Pool Hours

The outdoor pool is currently closed for the winter. In season, the pool is open daily from 9 a.m. - 8 p.m. 

Accessibility

The Red Jacket Mountain View Resort has an accessible entrance, an elevator to service all floors, a wheelchair on property, and two rooms with queen beds. More information is available by contacting our reservation center at 800-227-3263, or reservations@redjacketresorts.com. Please let our reservation agents know your accessibility requirements. 

Dogs

We are a dog-friendly resort. We welcome dogs to several rooms, selected especially for their creature comforts. Prior arrangements must be made before you bring your pet, and a nightly fee of $50 per dog, plus tax, applies. For more information, visit our pet-friendly page.

Electric Car Charging Station

The resort has a free, 240-volt charging station for your electric vehicle, located behind the water park.

Smoking

Smoking is not permitted in guest rooms or public interior areas.

Drone Use

To ensure the safety and privacy of our guests, and to comply with FAA rules and regulations, the resort is a designated “No Drone Zone.” The operation or use of drones (or any unmanned aerial systems) on or above our resorts is strictly prohibited. Any violation of this policy may involve eviction from your accommodations as well as confiscation of drone equipment, and may subject violators to damages, including, but not limited to: damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.

Booking Questions

Real, live help is available every day from 8 a.m.–6 p.m. (and you won’t have to navigate through a thousand menu options to reach us, we promise). If you call after hours, please leave a message and we’ll get back to you within 24 hours.

CAPE COD RESORTS: 800-227-3263
NORTH CONWAY RESORT: 800-752-2538