Cape Cod: 1-800-227-3263 or 1-508-760-9220 ♦ North Conway, NH: 1-800-752-2538 or 1-508-760-9240

Resort FAQ's

Check In Date:

Check In

Check in for the hotel and town homes is 3 p.m. Check out time is 11 a.m.

Check in for our Presidential Homes is 4 p.m. Check out time is 10 a.m.

Staff are available 24 hours for late check in.


An advance deposit equal to the first night‘s room rate is required to guarantee all reservations. For payment of the advance deposit, we accept major credit cards or with sufficient time for mailing, a personal check. A refund of the advance deposit, less a $25 service charge, will be issued for all cancellations made up to 10 days prior to the date of arrival. Forfeiture of the advance deposit will result for all cancellations made less than 10 days from the date of arrival. All rates are subject to state and local taxes.

Additional Guests

Cots: $25 (plus tax) per day

Cribs: $20 (plus tax) per stay for a Porta-crib (similar to Pack-n-Play).

Wireless Internet Access

Red Jacket Mountain View has its own wireless network and 100 percent of the property, including the townhouses and Presidential Homes, is a wireless hotspot.

Accessibility Information

The Mountain View has an accessible entrance and two rooms with queen beds as well as a wheelchair on property, and elevator service to all floors.


Bring your furry friend along on your next vacation or weekend getaway – we welcome four-footed guests to several rooms selected especially for their creature comforts. Prior arrangements must be made before you bring your pet, and a nightly fee of $40 (plus tax) applies. For more information visit our pet-friendly page.

Electric Car Charging Station

The resort has a free 240-volt charging station for your electric vehicle, located behind the water park.

Use of our Other North Conway Resort

As a guest at our resort, you are invited to use the facilities at our nearby sister resort, Fox Ridge, during your stay.


Smoking is not permitted in guest rooms or public interior areas.

Booking questions? Please call us

Our knowledgeable reservations team is waiting to hear from you. Real, live help is available every day from 8 a.m. – 6 p.m. (and you won’t have to navigate through a thousand menu options to reach us, we promise). If you call after hours please leave a message and we’ll get back to you within 24 hours:

CAPE COD RESORTS: 800-CAPECOD (800-227-3263)