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Cape Cod: 1-800-227-3263 or 1-508-760-9220 ♦ North Conway, NH: 1-800-752-2538 or 1-508-760-9240

Employment at Red Jacket Resorts

North Conway Resort Employment

Click on a job title for more information:

Bartender

Bartender

Approximately 40 hours weekly. Seasonal position varies with start dates beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

Bartenders are responsible for the prompt, accurate preparation and service of alcoholic and non-alcoholic beverages and food in accordance with quality standards. Ensures proper collection of cash and charges for all services rendered. Washes glasses and prepares garnishes. Maintains lounge and bar area in a clean and orderly manner. Bartenders, like all employees, speak English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift. Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Bartender must be TIPS-certified or be willing to take the online certification course (paid by employer).
  • Ensures the cleanliness of the bar throughout the shift including continually wiping down the bottles and the bar, removing dirty glasses etc.
  • Ensures that alcoholic beverages are not served to Guests under the legal drinking age. If there is any doubt as to the persons age bartenders will politely ask for proof of age in the form of an appropriate I.D. If there is any question as to the validity of the identification the MOD needs to be notified.
  • Continually observe Guests and keep a careful watch for potentially intoxicated Guests. Bartenders will not serve those Guests who appear intoxicated.
  • Proper records of all transactions by using appropriate checks and POS entries. All drinks going to the dining room or beach service need to be reconciled.
  • Checks servers to ensure that proper prices are rung up and correct garnishes utilized.
  • Performs all other reasonable tasks assigned by management
  • Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment and hours of operation of all activities, events and outlets.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”. Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

To perform this job must be able to stand for extended periods of time and have the ability to lift 50 pounds on occasion.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.

Working Environment

Restaurants, pavilion and public spaces.

Lifeguard

Lifeguard

Approximately 35 hours per week, (7 hours per workday, and 5 workdays per week); weekends and holidays required. Various 7 hour shifts available during each water park operation day. Overtime possible.

Job Description Overview

The lifeguard is responsible for providing a warm and friendly welcome, and ensuring our Guests have a safe and welcoming experience in the pool area. The ideal candidate will have a passion for Guest service and ensure that Guests feel at home. In this highly visible role, you will, like all employees, speak English exclusively with Guests and coworkers while on duty. High school diploma, GED, or equivalent certificate of competency required.

Essential Functions

  • Observe patrons and enforce the safety rules and regulations of the pool; administer first aid and/or C.P.R. as needed; perform water rescue functions.
  • Function as a crew member within an emergency plan for the handling of accidents in pool areas.
  • Know policies, rules and regulation governing the use of pool facilities.
  • Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
  • Assist in maintaining a variety of accident reports and the ability to read, write, understand & communicate in English sufficiently to perform the duties of this position.
  • Verify your work for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.
  • Assume responsibility for maintaining the pool deck, break room, bathrooms, and drains.
  • Assurance to applicable employment standards and rules as outlined in employment manual and adherence to safe work practices and procedures are required.

Physical Requirements

No experience is necessary; employer will train to Ellis Life Guard standards. Swimming ability is required; employees are required to pass a swim test. Successful completion of Ellis Life Guard certification is required.

 

Bellman

Bellman

Approximately 40 hours weekly.  Seasonal positions vary with start dates beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Bellman is responsible for providing a warm and friendly welcome, escorting our Guests to and from their rooms and assisting them with luggage. The ideal candidate will have a passion for Guest service and ensure that Guests feel at home. In this highly visible role, you will be responsible for storing Guest baggage and assist with loading and unloading baggage into and out of vehicle in a delightful and pleasant way.

Bellmen, like all employees, speak English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift. Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Transport Guest luggage from point of arrival at the hotel lobby to assigned Guestroom, adhering to hotel procedure.
  • Transport Guest luggage from point of departure from Guestroom to appropriate vehicle, adhering to hotel procedure.
  • Carefully and accurately tag, store and retrieve luggage.
  • Identify and explain hotel facilities and features to Guests while escorting them to their assigned Guestroom.
  • Explain safety and security features of Guestroom upon entering room.
  • Identify and explain Guestroom features.
  • Maintain accurate knowledge of scheduled functions and activities within and at the hotel, including time and location. Direct Guests accordingly.
  • Maintain cleanliness of all company vehicles at all times.
  • Assist Guests by answering general questions and providing basic directions.
  • Assist in property quality tours to include inspecting areas with excess trash, laundry, possible safety hazards, as well as assist other departments in times of need.
  • Set up function space per specifications on the function BEO in advance of event and ensure that all required equipment (AV, etc) is present, connected, tested and in working condition before the event..
  • Respond and assist in maintenance calls to include resolving plumbing issues and/or moving furniture for Guests. Be versed in the operation of all room mechanicals (HVAC, lighting, TV remotes, telephones, water, toilets and sinks, Guest in-room safes, etc.).
  • Ensure al assigned tasks are completed in a timely matter and notification to Guest or team member is communicated that tasks have been completed so follow up can be made.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”. Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

Must be able to stand for extended periods of time.  Must be able to lift and or push up to 100 pounds on occasion.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.

Working Environment

Bellmen are often exposed to direct sunlight or inclement weather.  The majority of time will be outdoors.

Busperson/Host

Busperson/Host

Approximately 40 hours weekly.  Seasonal positions vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Busperson/Host is responsible for assisting the restaurant servers in providing the best possible service of food and beverage to all Guests by continually removing dirty dishes from Guest tables, serving water, and resetting tables in an expedient manner. Seating Guests in a rotation format as well as taking to-go orders as necessary.

Buspersons/Hosts, like all employees, speak English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Demonstrates, encourages and promotes a team spirit amongst the F&B staff.
  • Picks up and removes all dirty dishes, silverware, and glassware in the dining room whenever necessary and delivers them to the dishwashing area.   Separates dishes, silver and glassware into the appropriate areas for washing.
  • Ensures that the service stations are stocked with appropriate supplies
  • Assist the servers in clearing off tables during and after Guest meals. Resets tables according to restaurant standard in preparation for new Guests.
  • Greets Guests after seating, fills water glasses, and delivers bread and butter, refills water and coffee as needed.
  • Assists the servers when needed by serving Guest meals and responding to Guest requests.
  • Maintains a clean and orderly workstation at all times.
  • Informs the supervisor of any problems or Guest complaints.
  • Completes all assigned side work and cleaning responsibilities.
  • Assume the role of Room Service attendant as needed.
  • As assigned must maintain stock, supplies and cleanliness of the Buffet.
  • Performs other duties as assigned by management
  • Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment and hours of operation of all activities, events and outlets.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

To perform this job must have the ability to lift 50 pounds on occasion

Uniform Requirements

Uniform top provided, employee must furnish black slacks and black un-logoed shoes which provide adequate foot protection and are slip-resistant.

Working Environment:

Restaurants, pavilion and public spaces.

Dishwasher

Dishwasher

Approximately 40 hours weekly.  Seasonal positions vary with start dates beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Dishwasher works as part of our culinary team to maintain kitchen work areas, equipment, plates and utensils in a clean, sanitary and orderly condition. The dishwasher may sometimes assist in food preparation procedures.

Dishwashers, like all employees, speak English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily, including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift. Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Use correct cleaning chemicals for designated surfaces.
  • Maintains a clean and sanitary workstation and work area.
  • Scrapes and pre-rinses food from dirty dishes and places them in dishwashing machine.
  • Washes pots, pans and trays by hand and/or machine
  • Removes trash and garbage to dumpster area.
  • Washes work area tables, walls, refrigerator equipment, cooking equipment and floors.
  • Cleans garbage cans and trash receptacles.
  • Assembles, maintains and breaks down dish machine.
  • Ensure security of Guest room access and hotel property.
  • Exhibit a friendly, helpful and courteous manner when dealing with Guests and fellow employees.
  • Keeps storage closets neat and tidy.
  • Perform any other project as assigned.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”. Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

To perform this job must have the ability to lift 50 pounds and push or pull 250 pounds of equipment.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.

Working Environment

Kitchen and dining room.

Front Desk Agent

Front Desk Agent

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

 Job Description Overview

The Front Desk Agent is focused on providing efficient service and creating memorable experiences by making connections with all of our Guests.  In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction from the moment Guests arrive at the hotel until they check out.

The Front Desk Agent, like all employees, speaks English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Responsible for welcoming Guests and accurately verifying all information during the check-in proves and following up during checkout including the accuracy and accountability of payment verification, process of deposits/payments and knowledge of the local area.
  • Maintain complete knowledge at all times of:
    • all hotel features, services and hours of operation
    • all room types, numbers, layout, décor, appointments and location
    • all room rates, special packages and promotions
    • daily house count and expected arrivals/departures
    • room availability for any given day
    • scheduled group and kids activities
  • Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
  • Access all functions of computer system according to established procedures and standards.
  • Ensure that workstation remains neat and organized with all needed supplies.
  • Answer department telephone within three rings, using established greeting and appropriate telephone etiquette.
  • Promote positive Guest relations to all individuals approaching the front desk and handle Guest complaints in a timely and efficient manner.
  • Accommodate all requests for information in a professional manner.
  • Complete daily shift checklists.
  • Process all Guest check-ins according to established hotel requirements.
  • Ensure accurate accounts for each Guest in accordance with their requirements. (i.e. share-with, separate room/tax/incidentals, comp.)
  • File registration cards and vouchers in bucket by room number.
  • Accommodate room changes expediently.
  • Document all Guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
  • Accept and record wake-up calls; accurately execute all wake-up call requests.
  • Process all checkouts according to established hotel requirements.
  • Handle requests for late checkouts according to hotel procedures.
  • Adhere to all cashiering procedures.
  • Document pertinent information in the pass on logbook.
  • Verifies all account postings and balances.
  • Prepares a summary of cash, check, and credit card activities.
  • Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment and hours of operation of all activities, events and outlets.
  • Adhere to hotel requirements for Guest/employee accidents or injuries.
  • Exhibit a friendly, helpful and courteous manner when dealing with Guests or fellow employees and demonstrate a commitment to being a team player.
  • Ability to correctly take and enter a room reservation and correctly complete all steps related thereto.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

Front desk supervisor must be able to stand for long periods of time and be able to lift up to 50 pounds on occasion.

Uniform Requirements

Uniform top provided, employee must furnish dark slacks and black, shineable closed-toe and heel-less non-slip shoes.

Working Environment

Front desks and lobby areas.

Front Desk Night Auditor

Front Desk Night Auditor

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview:

The Front Desk Night Audit is focused on providing efficient service and creating memorable experiences by making connections with all of our Guests. In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction from the moment Guests arrive at the hotel until they check out. This person checks front office and food and beverage accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.   Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End-of Day process / Night audit process on the Property management software.

The Front Desk Night Audit, like all employees, speaks English exclusively with Guests and coworkers while on duty.

Essential Functions:

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Maintain complete knowledge at all times of:
    • all hotel features, services and hours of operation
    • all room types, numbers, layout, décor, appointments and location
    • all room rates, special packages and promotions
    • daily house count and expected arrivals/departures
    • room availability for any given day
    • scheduled group and kid activities
  •  Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
  • Access all functions of computer system according to established procedures and standards.
  • Ensure that workstation remains neat and organized with all needed supplies.
  • Answer department telephone within three rings, using established greeting and appropriate telephone etiquette.
  • Promote positive Guest relations to all individuals approaching the front desk and handle Guest complaints and concerns in a timely and efficient manner.
  • Accommodate all requests for information in a professional manner.
  • Complete daily shift checklists.
  • Process all Guest check-ins according to established hotel requirements.
  • Ensure accurate accounts for each Guest in accordance with their requirements. (i.e. share-with, separate room/tax/incidentals, comp.)
  • File registration cards and vouchers in bucket by room number.
  • Accommodate room changes expediently.
  • Document all Guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
  • Accept and record wake-up calls; accurately execute all wake-up call requests.
  • Match the bucket check to in-house Guest ledger report; adjust records as necessary to balance and report discrepancies to rooms division manager.
  • Process all checkouts according to established hotel requirements.
  • Handle requests for late checkouts according to hotel procedures.
  • Adhere to all cashiering procedures.
  • Document pertinent information in the pass on logbook.
  • Exhibit a friendly, helpful and courteous manner when dealing with Guests and fellow employees.
  • Verifies all account postings and balances.
  • Prepares a summary of cash, check, and credit card activities.
  • Prepare of End of day procedure.
  • Run end of day process in property management software (PMS).
  • Ability to coordinate with the night audit team in cases of call offs.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

A front desk night auditor must be able to stand for long periods of time.  A front desk agent must be able to lift or push up to 50 pounds on occasion.

Uniform Requirements

Uniform top provided, employee must furnish dark slacks and black, shineable closed-toe and heel-less non-slip shoes.

Working Environment

Front desk and lobby areas.

Houseman Supervisor

Houseman Supervisor

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Houseman Supervisor is focused on overseeing our Housemen to ensure that our public areas are clean in accordance to hotel standards.

The Houseman Supervisor, like all employees, speaks English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Ensures that all Housemen are also in correct uniform and properly groomed daily.
  • Schedules and carries out daily staff meetings, keeping staff updated on current activities, issues and challenges and hotel status.   Also assigns specific and/or special duties as needed or requested by Director of Housekeeping, General Manager or Assistant General Manager.
  • Constant supervision of the Housemen staff throughout every shift.
  • Cleans and maintains the linen sheds throughout the season.
  • Prepares and oversees scheduling for Housemen staff in conjunction with Director of Housekeeping.
  • Assists Director of Housekeeping in preparing scheduling for Housekeepers staff.
  • Ensures that all public and common areas are maintained by Housemen, including, but not limited to:
    • Guest laundry, soda machine/ice machine areas, “pass-throughs” and exterior staircases at Riviera Beach
    • Decks and hallways outside of Riviera rooms
  • Ensure confidentiality of hotelsGuests.
  • Ensure security of Guest room access and hotel property.
  • Exhibit a friendly, helpful and courteous manner when dealing with Guests and fellow employees.
  • Perform any other project as assigned by Supervisor or Manager.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us

Physical Requirements

To perform this job must have the ability to lift 100 pounds and push or pull 250 pounds of equipment.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.

Working Environment

Guest rooms, Guest and service corridors, public spaces and outdoors.

Houseman

Houseman

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Houseman is focused in assisting our room attendants and ensuring that our public areas are clean in accordance to hotel standards.   Housemen are responsible for maintaining and stocking the inventory of linens and supplies used by the housekeeping department and ensuring that dirty linens are placed in the appropriate and specified locations for pickup and that clean linens, upon receipt, are placed in the appropriate and specified locations.

Housemen, like all employees, speak English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Transport linens and supplies as needed.   Dirty linen emptied into bins and moved to appropriate laundry shed prior to arrival of the laundry service truck daily.   Keep bins tidy and in order, facing openings away from Guest view.
  •  Meets and received incoming linen delivery truck and assists in unloading and puts bins away in the laundry sheds.   Ensures that laundry sheds are closed at night and everything put away inside.
  • Receives and puts away incoming paper goods and supplies orders – inventory placed into proper storage area.
  • Use correct cleaning chemicals for designated surfaces.
  • Review assignment sheet and update completed assignments.
  • Inspect condition of all carpet for tears, rips and stains in all public areas and report damages to supervisor.
  • Clean public area and pool bathrooms wiping all bathroom showers, sinks and toilets removing any spots, hair, smears and remove towels and trash.   All supplies present and fully stocked.   Sweep and mop all public area bathroom floors.   Areas include, but are not limited to, the following:
    • Guest laundry
    • Soda machine/ice machine areas (including tops of machines)
    • “Pass-throughs” at Riviera Beach Resort
    • Exterior staircases at Riviera using backpack-type vacuum
    • Decks and hallways outside of Riviera rooms
  •  Wipe down all counters, ledges, equipment, appliances, pictures, fixtures in public and common areas.   Remove all dust, debris and foreign particles from all common areas.
  • Empty trash containers and place in designated area (dumpster).
  • Report any Guest issues to supervisor.
  • Report any damages or maintenance problems to the supervisor.
  • Turn over any lost and found items to the supervisor.
  • Ensure confidentiality of hotels Guests.
  • Ensure security of Guest room access and hotel property.   Never open any Guest room for anyone other than the registered Guest.
  • Exhibit a friendly, helpful and courteous manner when dealing with Guests and fellow employees.
  • Works independently, not in groups.
  • Keep storage closets stocked organized and free of debris.
  • Perform any other project as assigned by Supervisor or Manager.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

To perform this job must have the ability to lift 100 pounds and push or pull 250 pounds of equipment.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.

Working Environment

Guest rooms, Guest and service corridors, public spaces and outdoors.

Line Cook

Line Cook

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Line Cook is responsible for providing our Guests with outstanding food quality, appearance and consistency.

Line Cooks, like all employees, speak English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Arrive on time, look neat and presentable and in uniform.
  • Maintain a clean and sanitary workstation.
  • Prepare, produce and present all food to Blue Water/Riviera Beach specifications.
  • Communicate with the front of house staff on ticket times and any potential problems.
  • Assist the Sous Chef with the day-to-day operations when the Executive Chef is not on the property.
  • Always be positive and helpful.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

Must be able to stand for extended periods of time.  Must be able to lift and or push up to 50 pounds on occasion.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.

Working Environment

Most work tasks are performed indoors.  Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.

Maintenance Shift Engineer

Maintenance Shift Engineer

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Maintenance Shift Engineer is responsible for general maintenance and repairs of Guest suites and common areas.  Guest suite and public entry-level preventative maintenance are included.

The Maintenance Shift Engineer, like all employees, speaks English exclusively with Guests and coworkers while on duty.

Duties & Responsibilities

  • Employee must be in uniform daily, including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Upon arrival daily, checks the “red book” at each property for any overnight issues and responds to same.
  • Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant and grounds.
  • Responds to engineering and maintenance concerns.
  • Performs and/or monitors maintenance and preventative maintenance projects.
  • Ensure proper storage of all backup equipment such as HVAC units, fans, etc.
  • Responds to all building related safety concerns.
  • Supports hotel departmental maintenance programs and executes daily, weekly, and monthly checklists.
  • Deals with Guest-related concerns.
  • Maintain the Guest rooms, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering, and tile to ensure attractive and well maintained hotel.
  • Must possess knowledge of basic hand/power tool operation.
  • Clean and maintain pool and spa area.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

Must be able to stand for extended periods of time.  Must be able to lift and or push up to 100 pounds on occasion.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes or boots which provide adequate foot protection and are slip-resistant.

Working Environment

Guest Rooms and public spaces of both hotel properties.

Room Attendant

Room Attendant

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Housekeeper is focused in ensuring that all Guest rooms and public areas are clean in accordance to hotel standards.  This is the ideal position for someone who has a passion for cleaning, values perfection, and enjoys working in a fast paced environment.

Housekeepers, like all employees, speak English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Use correct cleaning chemicals for designated surfaces.
  • Review assignment sheet and update completed assignments.
  • Inspect condition of all carpet for tears, rips and stains and report damages to supervisor.
  • Remove all dust, debris and foreign particles from rooms.
  • Wipe all bathroom tubs, sinks and toilets removing any spots, hair, smears.
  • Make all beds including sico bed, changing linen.
  • Wipe down all counters, ledges, equipment, appliances, pictures, fixtures.
  • Empty trash containers and place in designated area for houseman to pick up.
  • Replace any and all used and soiled linen and terry.
  • Report any Guest issues to floor supervisor.
  • Report any damages or maintenance problems to the supervisor.
  • Turn over any lost and found items to the supervisor.
  • Ensure confidentiality of hotels Guests.
  • Ensure security of Guest room access and hotel property.
  • Exhibit a friendly, helpful and courteous manner when dealing with Guests and fellow employees.
  • Keep storage closets neat and tidy.
  • Perform any other project as assigned.
  • Never open a room door for anyone other than the registered Guest.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

To perform this job must have the ability to lift 50 pounds. and push or pull 250 pounds of equipment.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.   Shorts or “yoga pants” are not permitted at any time.

Working Environment

Guest rooms, Guest and service corridors and public spaces.

Room Inspector

Room Inspector

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Housekeeping Room Inspector is focused in ensuring that all Guest rooms and public areas are clean in accordance to hotel standards.

The Housekeeping Room Inspector, like all employees, speaks English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift.   Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager – it may be picked up at the end of the employee’s shift at the Blue Water front office.   The second infraction will result in immediate dismissal.
  • Maintain and exceed high standards on quality inspection forms.
  • Maintain par levels in housekeeping closets
  • Oversees the Housemen staff
  • Ensure that assigned staff has reported to work in proper uniform neat and pressed; document any late or absent employees.
  • Prepare and distribute assignment sheets to assigned staff and review priorities.
  • Assign designated Guest room keys and radios to assigned staff. Maintain accurate record of such and ensure security of keys.
  • Check room attendant carts for proper chemical usage, supplies, cleanliness and mechanical problems and instruct staff to correct deficiencies.
  • Inspect rooms cleaned by room attendants using designated checklist. Ensure that the rooms are cleaned to the hotels specifications.  Directly contact room attendant any relay any deficiencies to be corrected.
  • Update room status after approving cleanliness and condition in accordance with standards.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check DND rooms in accordance with hotel procedures to verify status.
  • Inspect public areas/bathrooms, pool areas, offices and service areas after being cleaned and ensure that cleanliness and condition is maintained according to designated standards. Have respective personnel correct any deficiencies
  • Complete work orders for maintenance repairs and submit to engineering. Contact engineering directly for urgent repairs.
  • Accommodate Guest requests for housekeeping items expediently and courteously. Follow up on delivery and return of all such items.
  • Conduct training of all staff as assigned.
  • Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
  • Respond to all calls by radio promptly.
  • Complete all paperwork and closing duties before leaving.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

Must be able to stand for extended periods of time.  Must be able to lift and or push up to 50 pounds on occasion.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.   Shorts or “yoga pants” are not permitted at any time.

Working Environment

Inside Guest rooms and public areas.   Staff may be exposed to direct sunlight or inclement weather.

To apply for any of these positions please email your resume/work history and a brief letter of interest to jsallinen@redjacketmountainview.com, or apply online:

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