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Room Attendant

Approximately 40 hours weekly.   Seasonal Position vary with start dates  beginning mid-April through mid-June and ending dates vary from Labor Day to October 30.

Job Description Overview

The Housekeeper is focused in ensuring that all Guest rooms and public areas are clean in accordance to hotel standards.  This is the ideal position for someone who has a passion for cleaning, values perfection, and enjoys working in a fast paced environment.

Housekeepers, like all employees, speak English exclusively with Guests and coworkers while on duty.

Essential Functions

  • Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.
  • At no time are cellular phones allowed to be used during any employee’s work shift. Any employee found using a cellular phone will have the phone immediately confiscated by their supervisor or manager; it may be picked up in the front office at the end of the employee’s shift. The second infraction will result in immediate dismissal.
  • Use correct cleaning chemicals for designated surfaces.
  • Review assignment sheet and update completed assignments.
  • Inspect condition of all carpet for tears, rips and stains and report damages to supervisor.
  • Remove all dust, debris and foreign particles from rooms.
  • Wipe all bathroom tubs, sinks and toilets removing any spots, hair, smears.
  • Make all beds including sico bed, changing linen.
  • Wipe down all counters, ledges, equipment, appliances, pictures, fixtures.
  • Empty trash containers and place in designated area for houseman to pick up.
  • Replace any and all used and soiled linen and terry.
  • Report any Guest issues to floor supervisor.
  • Report any damages or maintenance problems to the supervisor.
  • Turn over any lost and found items to the supervisor.
  • Ensure confidentiality of hotels Guests.
  • Ensure security of Guest room access and hotel property.
  • Exhibit a friendly, helpful and courteous manner when dealing with Guests and fellow employees.
  • Keep storage closets neat and tidy.
  • Perform any other project as assigned.
  • Never open a room door for anyone other than the registered Guest.
  • Understands and practices the “15-10-5” rule – when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says “good morning/afternoon/evening”.  Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us.

Physical Requirements

To perform this job must have the ability to lift 50 pounds. and push or pull 250 pounds of equipment.

Uniform Requirements

Uniform top and slacks provided, employee must furnish black non-logoed shoes which provide adequate foot protection and are slip-resistant.   Shorts or “yoga pants” are not permitted at any time.

Working Environment

Guest rooms, Guest and service corridors and public spaces.