Book Direct for our Best Rate Guarantee

We understand that you have many options when booking a stay. When you book your vacation through Red Jacket Resorts, we’re your single point of contact from reservation through check-out, without third-party travel sites getting between you and a great stay. And, we guarantee the best rate available.

Benefits of Booking Direct

Our Best Rate Guarantee

If you book directly with us and find a lower rate on another booking channel within 24 hours of booking your reservation, we’ll match the rate, guaranteed.

No Hidden Fees

Most online travel sites charge an extra fee for booking online, sometimes as much as 30 percent. Red Jacket Resorts doesn’t do this, ensuring you get the best rate.

Live, Local Customer Service

If you have any questions, you may contact a real person who actually lives here, works here and knows the area:

• Call us at 800-227-3263
• Live chat with us using the red “Chat now” button below
• Email us at reservations@redjacketresorts.com for a response within 24 hours

See Special Offers Available Only On Our Web Site

You’ll find the best offers on our website, including many we don’t feature anywhere else. From last-minute deals to advanced purchase rates, we’ve got you covered when it comes to specials.

Most Accurate Information

The large travel sites pull information from many different sources that may not always be up to date. When you speak to our staff or visit our website you’ll know that we have the most current information on rates, amenities, and local recommendations for things to do while you’re here.

Our Best Rate Guarantee is simple: if you book directly with us and find a lower rate on another booking channel within 24 hours of booking your reservation, we’ll match the rate.

Your reservation must be booked direct through reservations@redjacketresorts.com, our reservation center, or a Red Jacket Resort. If within 24 hours of booking your reservation you find a better rate on another booking channel, contact our reservations office at 800-227-3263 or reservations@redjacketresorts.com with your confirmation number, name, the rate you paid, a link to the web site on which the lower rate was found, and the amount of the lower rate. Upon verification, we’ll match the rate.

Our Best Rate Guarantee does not apply to the following rates:

• Group or contracted rates
• Any site that requires a login and password or on a foreign independent traveler (FIT) site
• Any membership-based site (AAA, AARP)
• A mobile application
• Packaged rates that include room and food or golf components
• Rates that are available on auction sites or “opaque” sites that do not disclose the actual hotel
• When a claim covers multiple nights, rates will be compared for each separate night. Comparison must be for the same dates, room type and number of guests