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A Message From The Red Jacket Team

All of us at Red Jacket Resorts would like you to know of the safeguards and cleaning procedures we've undertaken to ensure you have the best experience possible.

The safety, health and well-being of our guests, team members, and partners is our number one priority. How will this impact you while you are vacationing with us?

Our Team Members

Helping our associates stay healthy is paramount. We are concerned for their health and well-being, not only because together, we are a Red Jacket family, but also because we know that when they feel their best, they will be giving their best to you, our cherished guests. These are some of the things we are doing for our team members:

  1. Encouraging frequent hand washing with reminder signage
  2. Ensuring regular use of hand sanitizer with convenient dispensers
  3. Checking on the well-being of each associate at the start of each shift, including temperature checks
  4. Enforcing social distancing guidelines with reminder signage
  5. Cleaning and disinfecting all high-touch points in employee areas
  6. Disinfecting all shared tools and equipment between employees
  7. Training and signage on COVID-19 safety and sanitation protocols
  8. Providing ample personal protective equipment (PPE) per CDC recommendations, or per employee requests
  9. Training on proper usage and disposal of PPE
  10. Implementing “no-contact” delivery methods for most delivery services

Our Guests

You need and deserve a vacation, now more than ever. We are 100% committed to providing you with peace of mind and relaxation while you’re with us. By detailing our new procedures, we aim to quell any concerns you may have so you can enjoy every minute of your getaway to the fullest. This is what you can expect:

  1. Touchless digital pre-registration, check-in, and check-out processes
  2. Grab & Go food options and delivery program with digital menus
  3. Pre-packaged bags of ice delivered to your room upon request, to eliminate the ice machine touchpoint
  4. Well-marked hand wash stations with reminder signage
  5. Readily-available hand sanitizer with convenient dispensers
  6. Social distancing guidelines with reminder signage
  7. Frequent cleaning and disinfecting of all high-touch points in public guest areas
  8. Bedspreads have been replaced with “easy wash” top covers
  9. Extraneous linens and printed materials have been removed from guest rooms; extra linens are available upon request
  10. Soft surfaces, non-removable items and high-touch surfaces are cleaned with EPA-approved sanitation spray between all guests
  11. Pillow protectant covers are on all pillows
  12. All opened toiletries and paper products are disposed of between guests
  13. All used or unused towels are removed and replaced between guests
  14. A designated “Clean Team” is in place 24/7; housekeeping associates will only enter occupied rooms when requested
  15. New fogging machines (EPA-approved to be effective against COVID-19) used to sanitize hallways, restaurants, indoor pool areas, and employee areas nightly.

A Superior Guest Experience

We are honored you’ve put your trust in us, and we are devoted to meeting and exceeding your expectations and taking care of you during your stay. Get away, relax and…

  1. Leave the cleaning and housekeeping to us
  2. Enjoy fast, friendly, and delicious food and beverage options
  3. Spread out with easy access to wide open beaches
  4. Kick back in our comfortable, safe, and controlled pool areas
  5. Partake in planned on-site activities and suggestions of off-site activities that support social distancing for kids and adults
  6. Be pampered by trained and welcoming staff who will tend to your needs
  7. Know that we are flexible in meeting your comfort level of service and distance
  8. Enjoy peace of mind that we have this

We at Red Jacket Resorts are working hard to reimagine your vacation experience. We are committed to providing you a relaxing getaway and reassurance in knowing we’ve thought of everything, so you don’t have to.